Mobile product · 2025
Rota
We rebuilt the driver app so couriers stop waiting at the door.
The driver app of a city courier company: delivery flow, handover code and a record that keeps working when the signal drops.
- Role
- Lead product designer
- Length
- 14 weeks
- Team
- 2 designers, 5 developers, 1 researcher
Problem
Couriers jumped between three screens on every delivery; in a basement or a lift the signal dropped and the delivery record was lost.
My part
I planned the field days and designed the delivery flow and the handover code screen. The map screen was a teammate's.
Outcome
A delivery ends on one screen; once the code is entered, the record waits on the phone until the signal returns.